Have Questions? We’re Here to Help!
If you have any questions or need help with your order, don’t hesitate to reach out to us! We're here to make sure you have the best experience. Whether you need assistance with sizing, shipping, or product details, feel free to contact our customer service team. You can send us an email and we’ll get back to you as soon as possible. Your comfort and satisfaction are our top priorities!
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Commonly Asked Questions
Shipping
How long does shipping take?
Your order will typically arrive in 5-12 business days. We'll provide tracking information so you can monitor your package's journey to you. For more details please visit our Shipping & Delivery page.
How do I qualify for free shipping?
We offer free shipping on all orders over $50 USD automatically applied at checkout – no code needed!
Can I cancel or change my order?
Yes, within 12 hours of purchase, as long as your order hasn't shipped. Once shipped, you'll need to follow our return process instead.
Where do you ship?
We ship worldwide with just a few country exceptions. The complete list of eligible countries is available during checkout.
Why hasn't my tracking information updated?
Tracking typically takes 24-72 hours to update after shipping. If there's no movement after 72 hours, contact us at info@thebloomandbond.com and we'll help resolve the issue.
What if my order gets stuck?
If your package shows no movement for more than 7 days, email us at info@thebloomandbond.com and we'll promptly send a replacement.
Pumpkin Seed Oil
My capsule has a white cloudy substance. Is this normal?
Absolutely normal! That's simply crystallized saw palmetto extract, which naturally separates in cooler temperatures. This doesn't affect the quality or effectiveness of your supplement.
Is the product vegan?
Our softgels contain animal glycerin and aren't vegan. However, vegans can pop the capsule open and mix the oil with food or beverages, or even apply it topically to the scalp.
What if I can't swallow the pill?
Simply pop the softgel open and mix the oil with your favorite food or beverage. You can also apply it directly to your scalp as a topical treatment.
What is a DHT blocker?
DHT (dihydrotestosterone) is a hormone that can shrink hair follicles and cause shedding. Our formula naturally blocks DHT production, protecting your follicles and supporting healthier, stronger hair growth.
Is your pumpkin seed oil safe?
Yes, our pumpkin seed oil is natural, organic, and third-party tested for purity and potency. It's generally well-tolerated, though we recommend consulting with a healthcare provider if you have medical conditions or take medications.
When can I expect results?
Most users see reduced shedding within 2-4 weeks and new growth starting around months 2-3. More noticeable results in thinning areas typically appear after 4+ months of daily use. Remember, hair growth takes time and results vary by individual.
How is your pumpkin seed oil sourced?
Our pumpkin seed oil comes from premium sources grown in ideal climate conditions. It's cold-pressed and gently filtered without heat or chemicals to preserve maximum potency and nutritional value.
What happens if I stop using pumpkin seed oil?
Unlike minoxidil, stopping our supplement won't cause sudden hair loss. The DHT-blocking benefits will gradually diminish, so your shedding may eventually return if your body continues producing excess DHT.
How and when should I take pumpkin seed oil?
Take 2 softgels daily after a meal, either morning or evening—whichever you prefer. Consistency is key for optimal results.
Can I take pumpkin seed oil during pregnancy?
We don't recommend using pumpkin seed oil during pregnancy or while breastfeeding. Always consult your healthcare provider before taking any supplements during these periods.
Is this safe for everyone?
Our formula is well-tolerated by most adults, but we don't recommend it for anyone under 18. Those with medical conditions or taking medications (especially blood thinners) should consult their physician first.
Can I take this with other supplements or medications?
Our formula pairs excellently with other hair growth products, especially topical treatments, creating a comprehensive approach to hair health. However, if you're taking prescription medications, consult your healthcare provider first.
Is it GMO-free and gluten-free?
Yes, our pumpkin seed oil is both GMO-free and gluten-free.
Will hair grow on other parts of my body?
No. Our formula helps combat DHT, which actually may prevent unwanted facial hair growth. Facial and body hair are triggered by different factors than scalp hair.
Will it affect my libido?
No. At our recommended dosage, there are no reported libido changes. Our formula naturally balances DHT levels rather than dramatically altering your hormone profile like some prescription medications.
Is it addictive?
Not at all. Unlike certain hair loss medications, our natural formula creates no dependency. You can stop taking it anytime without experiencing withdrawal or the "rebound shedding" common with prescription treatments.
Are there any side effects?
Clinical studies show no significant side effects. Less than 0.5% of our customers experience mild stomach discomfort when first starting, which typically resolves within 3-5 days of consistent use.
Is this for both men and women?
Yes! While primarily formulated for women, men can experience similar benefits from our pumpkin seed oil formula.
Subscriptions
How do I cancel my subscription?
You can easily manage your subscription through our subscription portal or contact our customer support team via our email info@thebloomandbond.com, or the form above this FAQ page for assistance.
Guarantee
How can I apply for the 90-day guarantee?
To qualify: 1) Track your progress with before/after photos, 2) Take your supplement consistently each day, and 3) Complete the full 90-day journey. While many see reduced shedding within weeks, visible regrowth typically begins around months 2-3. Visit our refund policy page for complete details.
What products does the 90-day guarantee apply to?
Our 90-day guarantee only applies to our pumpkin seed oil softgels.